Digital Support Technician
Digital & IT apprenticeship
Overview
Digital Support Technicians help organisations get the most from their technology, supporting colleagues and customers to use digital systems safely and effectively. This apprenticeship builds practical skills in troubleshooting, digital tools, data and cyber security awareness, preparing apprentices to keep people and systems working smoothly.
Who is this for
The Digital Support Technician apprenticeship suits individuals in, or moving into, a digital or IT support role within any organisation that relies on technology to operate, from schools and councils to private businesses. Employers set their own selection criteria, which typically include GCSEs (or equivalent) in English and maths. We will assess prior learning and experience before enrolment to confirm this is the right apprenticeship.
Benefits for employers
- Faster, more effective in-house digital and IT support
- Better adoption of the digital tools you already invest in
- Improved awareness of data protection and cyber security
- A cost-effective route to building technical capability
Benefits for learners
- Gain a nationally recognised Level 3 qualification
- Build practical, in-demand digital and IT skills
- Develop confidence supporting users with technical issues
- Open the door to a career in the tech sector
Key skills
Throughout the apprenticeship, you will develop your troubleshooting and fault-finding skills, your knowledge of digital systems and collaborative tools, and your ability to explain technical information clearly. You will also strengthen your:
- Cyber security and data protection awareness
- Setting up and supporting users, devices and software
- Using data accurately and securely
- Customer service in a technical setting
End point assessment
- Knowledge Test
- Case Study Presentation & Interview
Professional recognition
While this apprenticeship does not lead to a mandatory professional qualification, it provides a strong technical foundation for further industry-recognised IT certifications.
Typical job roles
- Digital Support Technician
- IT Support Assistant
- Service Desk Analyst
Career progression
On completion, apprentices are well placed to progress into IT Support Analyst or Systems Technician roles, or onto the Level 4 Network Engineer apprenticeship.
What employers say
Workpays are the first provider I’ve worked with that truly feels like an extension of our L&D team.
Workpays care; they care for the learners, and they care for their relationship with us — this is evident at all levels and areas of the business.
Workpays made the recruitment process easy and seamless. The candidates were well-prepared and motivated, thanks to the training and support they received.