Housing & Property Management
Housing & Property Management apprenticeship
Overview
Housing & Property Management professionals create and sustain successful tenancies across the private and social rented sectors, balancing customer service with regulatory compliance. This apprenticeship builds the skills to manage tenancies, resolve issues and support communities, whatever the specialism within housing.
Who is this for
The Housing & Property Management apprenticeship suits individuals working in housing officer, neighbourhood or tenancy management roles, across social landlords, housing associations or private lettings.
Benefits for employers
- A more capable, customer-focused housing team
- Improved tenancy sustainment and resident satisfaction
- Consistent compliance with housing legislation and codes of practice
- A structured route to developing future housing specialists
Benefits for learners
- Gain a nationally recognised Level 3 qualification
- Build genuine expertise across tenancy and property management
- Develop skills in resolving complex resident issues
- Open a rewarding career path within the housing sector
Key skills
Throughout the apprenticeship, you will develop your understanding of tenancy law and housing legislation, your case management skills, and your ability to support residents through challenging situations. You will also strengthen your:
- Communication and negotiation with residents and stakeholders
- Income and arrears management
- Anti-social behaviour and safeguarding awareness
- Record keeping and compliance
End point assessment
- Interview
- Assessment of Project
Professional recognition
While this apprenticeship does not lead to a mandatory professional qualification, it builds a strong technical foundation relevant to the Chartered Institute of Housing.
Typical job roles
- Housing Officer
- Neighbourhood Officer
- Lettings Officer
Career progression
On completion, apprentices are well placed to progress onto the Level 4 Senior Housing & Property Management apprenticeship or into a specialist housing role.
What employers say
Workpays are the first provider I’ve worked with that truly feels like an extension of our L&D team.
Workpays care; they care for the learners, and they care for their relationship with us — this is evident at all levels and areas of the business.
Workpays made the recruitment process easy and seamless. The candidates were well-prepared and motivated, thanks to the training and support they received.