Information Communications Technician
Digital & IT apprenticeship
Overview
Information Communications Technicians keep an organisation's IT infrastructure running, supporting hardware, software, networks and cloud services for users across the business. This apprenticeship builds the technical and customer-focused skills needed to install, maintain and troubleshoot IT systems and deliver reliable support.
Who is this for
The Information Communications Technician apprenticeship suits individuals working in, or moving into, IT support, infrastructure or service desk roles in organisations of any size. Employers set their own selection criteria, which typically include GCSEs (or equivalent) in English and maths. We will assess prior learning and experience before enrolment to confirm this is the right apprenticeship.
Benefits for employers
- A capable technician keeping your systems and users running
- Reduced downtime through faster fault resolution
- Stronger security and compliance across your IT estate
- A structured way to grow your own technical talent
Benefits for learners
- Gain a nationally recognised Level 3 qualification
- Develop hands-on skills across hardware, software and networks
- Build experience of cloud and virtual environments
- Launch a career with clear progression in IT
Key skills
During the apprenticeship, you will develop your ability to install, configure and maintain IT systems, your fault diagnosis and problem-solving skills, and your approach to supporting users. You will also strengthen your:
- Network and cloud service support
- Security and data protection practice
- Prioritising and managing support requests
- Communicating technical detail to non-technical users
End point assessment
- Professional Discussion underpinned by Portfolio
- Project with Questioning
Professional recognition
While this apprenticeship does not lead to a mandatory professional qualification, it provides a strong platform for further industry-recognised IT certifications.
Typical job roles
- IT Support Technician
- Infrastructure Technician
- Service Desk Technician
Career progression
On completion, apprentices are well placed to progress into IT Support Analyst, Infrastructure Engineer or Network Engineer roles, including the Level 4 Network Engineer apprenticeship.
What employers say
Workpays are the first provider I’ve worked with that truly feels like an extension of our L&D team.
Workpays care; they care for the learners, and they care for their relationship with us — this is evident at all levels and areas of the business.
Workpays made the recruitment process easy and seamless. The candidates were well-prepared and motivated, thanks to the training and support they received.